Privacy Policy
This Privacy Policy explains how Banff Trip Planner Inc. collects, uses, stores, and protects your personal information when you interact with us through banfftripplanner.com or third-party booking platforms.
1. Information We Collect
When you book a tour or contact Banff Trip Planner Inc., we may collect personal information necessary to process your booking and provide our services, including:
- Full name
- Email address and phone number
- Booking and tour details (tour name, date, time, pickup location)
- Payment information (processed securely by third-party payment gateways)
2. How We Use Your Information
Your personal information is used strictly for operational and service-related purposes, including:
- Confirming and managing bookings
- Providing tour updates, schedule changes, or important notices
- Communicating safety requirements and tour-related instructions
- Improving customer experience and service quality
We do not use your personal data for marketing or promotional purposes unless you have explicitly provided consent.
3. Use of Photos & Media
During tours, our team may take photos or short videos for memories, documentation, or promotional purposes, including use on our website, social media platforms, and other marketing materials.
We may use photos that include guests only with implied or prior consent, such as when guests willingly participate in photos during the tour.
If you do not wish to appear in any photos or videos, please inform your tour guide or contact us in advance.
Upon request, we will remove any identifiable images from our platforms wherever reasonably possible.
If you do not wish to be included, please inform your tour guide in advance, and we will respect your preference.
4. Data Security
We take reasonable and industry-standard measures to protect your personal information from unauthorized access, alteration, disclosure, or misuse. Access to personal data is limited to authorized personnel only.
5. Sharing of Information
Banff Trip Planner Inc. does not sell, rent, or trade your personal information. Your data may only be shared:
- With trusted partners required to deliver your booked service
- When legally required by law or government authorities
- To protect the safety, rights, or property of our guests and staff
6. Data Retention
Personal information is retained only for as long as necessary to fulfill booking services, comply with legal requirements, or resolve disputes. Once no longer required, data is securely deleted or anonymized.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal obligations
8. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Banff Trip Planner Inc.
- Email: support@banfftripplanner.com
- Phone: +1 (403) 707-3577
- Website: banfftripplanner.com
© 2026 Banff Trip Planner Inc. All Rights Reserved.
