Terms and Conditions
These Terms and Conditions apply to all bookings made with Banff Trip Planner Inc. via banfftripplanner.com. Please read them carefully before confirming your reservation.
1. General Overview
By booking any activity with Banff Trip Planner Inc., you agree to abide by the terms and conditions stated herein. In the event of a conflict between these terms and any other agreement, the terms of Banff Trip Planner Inc. shall prevail.
2. Booking Confirmation
Bookings are confirmed only after full payment and receipt of a confirmation email. Additional details specific to your selected activity will be included in your booking confirmation message.
3. Cancellation Policy
Customer-Initiated Cancellations: All cancellation requests must be submitted directly through Banff Trip Planner Inc.’s platform and are subject to our cancellation policy.
Company-Initiated Cancellations: Banff Trip Planner Inc. reserves the right to cancel activities due to weather, safety, or unforeseen circumstances. In such cases, customers will receive a full refund.
4. Itinerary Modifications
To ensure quality and safety, itineraries may be adjusted due to road, weather, or operational conditions.
5. Customer Responsibilities
Guests are expected to arrive on time, wear suitable clothing, and comply with guide instructions. Failure to do so may result in denial of participation without a refund.
6. Liability and Insurance
While every precaution is taken to ensure safety, participation in activities is at the customer’s own risk. Banff Trip Planner Inc. is not liable for injuries, damages, or losses beyond its control. Guests are encouraged to carry personal travel insurance.
7. Liability Waiver
By joining a Banff Trip Planner Inc. tour, you acknowledge that travel in mountain environments carries inherent risks. You agree that Banff Trip Planner Inc., its employees, and affiliates are not responsible for any injury, loss, or delay occurring during transport, stops, or on foot.
- Activities such as hiking or exploration beyond transportation and sightseeing are undertaken at your own risk.
- Complimentary food and drinks are not guaranteed allergen-free.
- We are a transportation-based sightseeing company, not licensed for backcountry guiding.
- Guests who explore beyond designated areas do so at their own risk.
You release Banff Trip Planner Inc. from all liability except in cases of gross negligence. If any clause is found unenforceable, the company’s total liability will not exceed the total amount paid for the service.
8. Personal Belongings
Customers are responsible for their belongings at all times. Banff Trip Planner Inc. is not responsible for loss, theft, or damage to personal property during the tour.
9. Complaints and Feedback
For complaints or issues regarding your booking, please contact our support team. Feedback about your experience may be submitted via our official platform or email.
10. Governing Law
These terms are governed by the laws of the Province of Alberta, Canada. Any disputes will be handled under Alberta jurisdiction.
11. Delays and External Disruptions
Banff Trip Planner Inc. is not responsible for delays or schedule changes caused by traffic, weather, or other factors beyond our control. Please allow flexibility in your travel plans.
By confirming your booking through banfftripplanner.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
- Banff Trip Planner Inc.
- Email: support@banfftripplanner.com
- Phone: +1 (403) 707-3577
- Website: banfftripplanner.com
© 2025 Banff Trip Planner Inc. All Rights Reserved.
